Frequently Asked Questions

How do I care for my product?
Each product is crafted with care. To maintain its quality, we recommend following the specific care instructions provided with your item. Generally, keeping your product in a cool, dry place away from direct sunlight will ensure it stays in perfect condition.

What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, you may return unused items in their original packaging within 30 days of receipt for a full refund or exchange. Proof of purchase is required.

Do you offer international shipping?
Currently, we ship within Ireland. For information on whether we can deliver to your location, please check our website for the most up-to-date delivery information.

How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number on our website to see the current status and location of your delivery.

My product arrived damaged. What should I do?
We are sorry to hear that. Please contact us through the form on our website within 48 hours of delivery. Provide your order number and a photo of the damaged product, and we will gladly assist you with a replacement or refund.

Are all your products suitable for vegetarians?
Many of our products are vegetarian-friendly. For detailed ingredient information, please refer to the product description on our website or contact us for specific dietary inquiries.

How do I know if a product is in stock?
Our website is updated in real-time. If a product is available to order, it will be shown as ‘In Stock’ on the product page.

Can I cancel or change my order after it has been placed?
We start processing orders immediately to ensure fast delivery. If you need to cancel or make changes, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has entered the dispatch process.

How can I stay updated on new arrivals and offers?
Subscribe to our newsletter for the latest news, exclusive offers, and styling tips. You can sign up at the bottom of our homepage.

What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal for your convenience. All payments are processed through a secure system.

I have a question that isn’t answered here.
For any further questions, please reach out to us via the contact form on our website. Our team is happy to help.